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Handling Difficult Situations

Training Course

#EffectiveCommunication #OrganisationalDevelopment #PersonalCompetencies #TeamWork

ACQUIRED SKILLS

What skills the participant will get?

  • Handle difficult situations. In particular, when emotions run high & when we must unlock the collaboration with the other.
  • Deal with challenging emotions of one’s partners and colleagues
  • Facilitate reaching one's communication objectives while behaving in a way which is respectful of the other party and of one's own feelings.
  • Being in a position to fulfill their mission while remaining calm and professional in all circumstances.
  • Break "bad news" in an acceptable way
  • Uphold rules with tact
  • React to unacceptable behaviour and deal with one’s emotions at work

Standard format

Every training has a ready made canvas and may be tailor made according to your needs.

Audience
  • All staff

  • Security Agents

Duration
  • 2 Day

Methods
  • Face-to-face

  • Training

Tools
  • Group Dialogue

  • Learning by doing

  • Role Play

  • Video Clip

Contracts

This learning solutions is compliant with the following frameworks.

Skills of the future

Context and content

The main support it brings, the issue it tackles.

The first day of this training focus on “Communicate when emotions run high”.

 

The second day of this training focus on “Communicate to unlock collaboration”

Possible adaptations

Any tailor made request will be evaluated with you by our team.

additonal days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(ebook, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features:

English or French
Ready-made or Tailor-made
Face-to-face or Online
Inter institutional/company or Intra institutional/company
Public Administrations or Private Companies

Do you need more?

If speaking with one of us would help, don‘t hesitate.