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Emotional burden in administrative work

Online Training Course

#EffectiveCommunication #OrganisationalDevelopment #PersonalCompetencies

ACQUIRED SKILLS

What skills the participant will get?

  • Better identify, understand and manage your own emotions
  • Better identify and understand the emotions of others and to support them by keeping at the right distance
  • Finding and maintaining a healthy distance from your clients in order to maintain a quality administrative assistance service
  • Integrate problem-solving and negotiation tools
  • Initiate a process of cooperation and mutual support between colleagues

Standard format

Every training has a ready made canvas and may be tailor made according to your needs.

Audience
  • All staff

Duration
  • 1/2 Day

Methods
  • Online

  • Training

Tools
  • Group Dialogue

  • Self-reflection

  • Serious Game

  • Theory

Contracts

This learning solutions is compliant with the following frameworks.

EPSO Competency

Possible adaptations

Any tailor made request will be evaluated with you by our team.

additonal days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(ebook, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features:

English or French
Ready-made or Tailor-made
Face-to-face or Online
Inter institutional/company or Intra institutional/company
Public Administrations or Private Companies

Do you need more?

If speaking with one of us would help, don‘t hesitate.