In this training course, depending on its length, you will be invited to listen to other with empathy as well as practice your inner listening through a self-empathy process.
As clarifying what is happening inside is key to expressing yourself authentically and assertively, this course invite you to practice Non-Violent Communication (NVC)® process by Marshall Rosenberg, providing positive feedback, expressing appreciation and saying thank you with NVC.
The concept and what it means to be assertive will be tackled through a self-assessment questionnaires, group discussions around the definition of assertiveness and experimenting the basic principle uses of assertiveness, including : knowing your rights, being aware of the limits of assertiveness and making the decision to change.
Assertiveness techniques will help you define how to ask for something, to know how to say “no”, to receive and give criticism in order to manage difficult situations and improves relationships with colleagues and superiors.
On the process on managing your emotions you will discover the importance of beliefs, and how to work on your mindset to better deal with aggression and counter manipulation.