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Develop your Assertive Communication

Training Course

#EffectiveCommunication #PersonalCompetencies

ACQUIRED SKILLS

What skills the participant will get?

  • Define and understand what it means to be assertive
  • Understand different styles of interpersonal behaviours and communication: aggressive, passive, manipulative and assertive
  • Identify the styles you overuse and recognize the situations you need to become more assertive in.
  • Recognize your barriers to assertiveness and become aware of any personal negative/limiting beliefs holding you back.
  • Learn a skill set for increasing your assertiveness with NVC language
  • Practice the skills: opinion sharing / giving and receiving positive and negative feedback / the assertive ‘no’ / reducing conflict / holding crucial conversations

Standard format

Every training has a ready made canvas and may be tailor made according to your needs.

Audience
  • All staff

Duration
  • 2 Day

Methods
  • Face-to-face

  • Training

Tools
  • Group Dialogue

  • Learning by doing

  • Presentation

  • Questionnaires

  • Role Play

  • Self-reflection

  • Video Clip

Contracts

This learning solutions is compliant with the following frameworks.

EPSO Competency
Delivered at EUSA
Skills of the future

Context and content

The main support it brings, the issue it tackles.

 

What prevents you from being assertive?

 

How can you say “no” while maintaining the connection?

 

 

In this training course, depending on its length, you will be invited to listen to other with empathy as well as practice your inner listening through a self-empathy process.

 

As clarifying what is happening inside is key to expressing yourself authentically and assertively, this course invite you to practice Non-Violent Communication (NVC)® process by Marshall Rosenberg, providing positive feedback, expressing appreciation and saying thank you with NVC.

 

The concept and what it means to be assertive will be tackled through a self-assessment questionnaires, group discussions around the definition of assertiveness and experimenting the basic principle uses of assertiveness, including : knowing your rights, being aware of the limits of assertiveness and making the decision to change.

 

Assertiveness techniques will help you define how to ask for something, to know how to say “no”, to receive and give criticism in order to manage difficult situations and improves relationships with colleagues and superiors.

 

On the process on managing your emotions you will discover the importance of beliefs, and how to work on your mindset to better deal with aggression and counter manipulation.

 

 

Possible adaptations

Any tailor made request will be evaluated with you by our team.

additonal days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(ebook, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features:

English or French
Ready-made or Tailor-made
Face-to-face or Online
Inter institutional/company or Intra institutional/company
Public Administrations or Private Companies

Do you need more?

If speaking with one of us would help, don‘t hesitate.