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Client Friendliness. Delight: we’ll take care of it.

Face-to-Face Training Course

#EffectiveCommunication #OrganisationalDevelopment #TeamWork

ACQUIRED SKILLS

What skills the participant will get?

  • Understand the perspective of the customer
  • Develop a set of skills and attitudes that will enhance the customers experience
  • Discover and meet the customer’s needs (what pleases them and what irritates them)

Standard format

Every training has a ready made canvas and may be tailor made according to your needs.

Audience
  • All staff

  • Delegations

Duration
  • 1 Day

Methods
  • Face-to-face

  • Training

Tools
  • Embodiment

  • Learning by doing

  • Presentation

  • Role Play

  • Self-reflection

  • Serious Game

  • Study Cases

  • Theory

Contracts

This learning solutions is compliant with the following frameworks.

EPSO Competency
Skills of the future

Context and content

The main support it brings, the issue it tackles.

  • Experience “an hour in the Delegate shoes”
  • Debriefing of that experience
  • Define and understand client’s needs and expectations
  • Importance of how you personify your role
  • The right attitudes towards clients
  • DELIGHT – a step by step model of customer interaction
  • Individual action plan

Possible adaptations

Any tailor made request will be evaluated with you by our team.

additional days

(1.5 h, 1/2 day, 1 day, 1.5 day or 3 days)

pre and post seminar activities

(ebook, coaching, handbook)

specific audience needs

(staff, managers, stagiaires, assistant, etc.)

Our Foundations

Every training can be delivered with combinations of these features:

English or French
Ready-made or Tailor-made
Face-to-face or Online
Inter institutional/company or Intra institutional/company
Public Administrations or Private Companies

Do you need more?

If speaking with one of us would help, don‘t hesitate.