“Listening Skills… Hear what People Are Really Saying”
We listen: to obtain information, to understand, for enjoyment, to learn…But most of us are not good at it! By becoming a better listener, one can improve his/her productivity, ability to influence, persuade and negotiate!
In this face-to-face training course, participant will explore many facets of active listening in order to understand dynamics of team communication and root causes of misunderstandings. They will explore micro-aggression and non verbal language, practise constructive feedback at work, and how solve specific communication issues through practical exercises.